Lost, delayed or damaged luggage
Deadlines matter. Pick your flight type and problem to see what to do and when — then file directly with your airline.
Luggage claim helper 🧳
What happened to your bag?
Flight type
Problem
Report it at the airport before you leave. Ask what reasonable expenses (toiletries, clothes) the airline will reimburse and keep every receipt.
Heads up: GhettoAirline is a comparison site. We don't sell tickets, take payments, issue refunds or hold reservations. Bookings, changes, cancellations, refunds and claims are handled directly by the airline or travel provider you booked with.
Claim checklist
- Report the problem at the airline's baggage desk before leaving the airport and get a file reference number.
- Keep your boarding pass and baggage claim tag.
- Photograph the bag (and damage) and list what was inside.
- Save receipts for anything you buy while waiting.
- Follow up in writing and keep copies of every message.
Avoid the problem next time
Travel carry-on only when you can — check sizes with our carry-on size checker and luggage weight converter. A tracker tag from Travel Extras also helps.
General information, not legal advice. Rules and limits can change; your airline's contract of carriage applies.