Flight cancelled or delayed? Here's what you're owed
Plain-English refund and compensation rules — and exactly how to claim them from your airline.
📞 Important: claim directly with your airline
GhettoAirline compares prices — we never sell tickets or take payment. To cancel, change or get a refund, contact the airline or booking site you paid, using the confirmation code from your email.
US flights: DOT refund rules
If a US airline cancels your flight or makes a significant change (3+ hours domestic, 6+ hours international) and you decide not to travel, you're owed a full cash refund to your original payment method — even on non-refundable tickets. You don't have to accept a voucher.
EU & UK flights: 261 compensation
Flights leaving the EU/UK, or arriving on an EU/UK airline, may qualify for cash compensation of €250–€600 (£220–£520) when the airline causes a 3+ hour arrival delay, a short-notice cancellation, or denied boarding. Bad weather, air traffic control strikes and security issues usually don't qualify, but refund and care rights still apply.
How to claim, step by step
- Find your confirmation email and booking code (PNR).
- Contact the company you paid — the airline, or the booking site if you used one.
- Say clearly if you want a cash refund, rebooking, or compensation. Ask for it in writing.
- Keep receipts for meals, hotels and transport during the disruption.
- If refused in the US, you can file a complaint with the US Department of Transportation.
Not sure what applies? Answer 3 quick questions in our flight-rights helper, or read our guide on refunds & changes.
Common questions
Can I cancel or change my flight through GhettoAirline?
No. GhettoAirline is a comparison site — your ticket is with the airline or booking site you paid. All cancellations, changes and refunds must be requested from them using your confirmation code.
Am I owed a refund if the airline cancels my flight?
In the US, yes: if the airline cancels or significantly changes your flight and you choose not to travel, DOT rules say you're owed a full cash refund, not just a voucher.
What counts as a significant change or delay in the US?
Under DOT rules, a departure or arrival change of 3+ hours on domestic flights or 6+ hours on international flights counts, along with changes of airport or added connections.
How much compensation can I get under EU261 or UK261?
For airline-caused delays of 3+ hours, cancellations with under 14 days' notice, or denied boarding, you may get €250–€600 (or £220–£520) depending on distance. Weather and strikes usually don't qualify.
I booked through a travel agency, who do I contact?
Contact the company that took your payment — shown on your confirmation email. If the agency can't help, the airline operating the flight is responsible for EU/UK compensation.
General information, not legal advice. Rules change — check official sources and your airline's terms.